FAQs

How can I benefit from ConnectTo.com services?
How does direct dial long distance work?
How long will I have to wait to start using my direct-dial long distance or local services?
What is ConnectTo World?
How do I know if ConnectTo is my long distance provider?
How do I sign up for ConnectTo services?
What benefits are there to creating an account on ConnectTo.com?
Do I need to switch my long distance carrier to ConnectTo?
Will I receive bills from ConnectTo?
What makes ConnectTo different from others?
Can I use ConnectTo’s services in other countries beside the US?
Do you have a referral bonus program?
Will my account be charged for unanswered calls?
Will I get credit for 1-minute calls?
Can I make purchases with a check?
What if I lose my PIN?
How can I update my account information?
How are my calls calculated and billed?
What should I do in case I find a billing error?
What is the difference in billing for using the local and toll free access numbers?
Payphone Surcharge
What is slamming?
How can I protect myself against being slammed?
What is a service freeze?
How do I remove a PIC Freeze from my account?
How does the referral Program work?
I got disconnected in the middle of my call, why did this happen!?
Do my calls travel over the Internet?
Is it safe to submit my credit card over the web?
What are acceptable forms of payment?
How long does it take to get my PIN?
What is the speed of your high speed Internet?
Security and Privacy
Customer Satisfaction Policy

How can I benefit from ConnectTo.com services?
ConnectTo.com offers substantial savings off your local and long distance calls and your Internet connectivity services. There are no hidden charges or fees! You will be charged for only the calls that you make. Our convenient and affordable service is perfect for consumers who want to budget their phone bills monthly with the ease of on-line purchasing. We offer the most affordable rates and superior quality.  You may view and pay your bills online. 

How does direct dial long distance work?
When you establish direct dial long distance with ConnectTo, you are able to make long distance calls directly from your residence or business without any access numbers or pins.

What is ConnectTo World?
ConnectTo World is an exclusive program offering FREE calls to any ConnectTo customer which has ConnectTo as his/her local carrier.   You can make a call to any ConnectTo local customer for free no matter where they're located.  Be that the traditional phone service or digital VoIP service... Whether in the US, Europe, Asia or any location.  Thus, if you currently pay for calls to a destination which you frequently or even infrequently make calls to, all of these calls can be free if you refer them to become our local customer.  In addition to speaking for free, local customers can also see each other for free via our video phones.  You'll be doing yourself a favor...
How long will I have to wait to start using my direct-dial long distance or local services? 
As soon as these services have been activated on your account, we will notify you.  It usually takes an average of three business days to activate this service.  We need this time to contact your local telephone company and notify them of your request.

How do I know if ConnectTo is my long distance provider?
You need to dial 01123456789.  If a ConnectTo representative answers or if you hear a message related to ConnectTo, your long distance services are active and you may begin to save money on your long distance calls!

How do I sign up for ConnectTo services?
To sign up for ConnectTo services, call us toll free at 800-804-4603 or have us contact you by completing this contact form. 

What benefits are there to creating an account on ConnectTo.com?
You can login any time on ConnectTo.com and view your previous invoices and make payments online.

Do I need to switch my long distance carrier to ConnectTo?
Yes, ConnectTo will switch you over.  You do not need to contact your local or previous long distance carrier.  Once you give us your consent to switch to us, we will take care of it from there.  If you would like to use our services and take advantage of our great services, but do not wish for ConnectTo to be your direct-dial long distance carrier, let us know and we will advise of dial around services.

Will I receive bills from ConnectTo?
Yes you will receive invoices for services utilized by ConnectTo Communications.  If ConnectTo is your local and long distance carrier, you will only receive a bill from ConnectTo for all of your phone calls. 

What makes ConnectTo different from others?
ConnectTo saves you money and time. It saves more than 30% on your residential local/long distance phone bill for both domestic and international phone calls. It saves you time to make a trip to the street corner grocery store or vendor to buy your regular calling card. Everything you need is under your fingertips. You can save money and time for more important things in your life.

Can I use ConnectTo’s services in other countries beside the US?
Yes, you may use ConnectTo’s numerous service from within the continental United States and Canada.  ConnectTo is working on adding other major countries worldwide.  For complete details, please contact the customer service department.

Do you have a referral bonus program?
Yes!  We appreciate any referrals.  Recommend ConnectTo to your friends and family and receive one-hour in free land line calls for every referral that signs up with ConnectTo’s services.  There’s no limit.  The credit will show up on the subsequent billing period’s invoice as a referral credit. 

Will my account be charged for unanswered calls?
No, your account will not be charged for calls that are unanswered. If your destination number has an answering device or voicemail service, the call might incur a charge to your account.

Will I get credit for 1-minute calls?
Yes, for calls to certain countries with older telephone systems who do not send correct signaling, we are charged for those calls, and in turn charge our customers.  But if you feel you did not speak those 1-minute calls, please call our customer service department before the due date and ask for a credit.  Credits will be issued to calls made to specific country land lines.

Can I make purchases with a check?
ConnectTo accepts personal checks, money orders, and traveler's checks. The minimum purchase for such transaction is $10.00 payable to "ConnectTo Communications."  Mail the check as well as your contact information to
ConnectTo Communications
P.O. Box 3706
Glendale, CA 91221
Please allow 3-7 business days to process your order upon our receipt of your payment.

What if I lose my PIN?
If you happen to forget your PIN number, there are two things that you can do:
Login to your account with your username and password from our homepage. Once in your "My Account" page, information regarding your account will be listed including your PIN number.
If you forgot your username and password, click on "Forgot your password," or write to us at csr@ConnectTo.com. Verification of your full name, home telephone number, and home address is necessary in order to disclose confidential information.

How can I update my account information?
You may login to your account online to make the necessary corrections, or you can email us at csr@ConnectTo.com with the corrections. We will complete your request within 24hrs.

How are my calls calculated and billed?
Calls are calculated based on 1-minute increments. Any fraction of a minute will be rounded up to the next full minute. All minutes used are deducted according to each country rate.  Note: Calling to mobile phones may result in a higher rate.

What should I do in case I find a billing error?
If you find an error in your account billing, please report the error to csr@ConnectTo.com. Please include a detail account of the problem that occurred. An experienced customer relations representative will be in contact with you within 24-hours.

What is the difference in billing for using the local and toll free access numbers?
As a ConnectTo local/long distance customer, we do not charge customers for local or toll free access using your pin number.

Payphone Surcharge
FCC regulations require payphone operators to implement a surcharge for pre-paid calling card users. The payphone will send a signal to our computer system informing the computer to charge for the connection. Some university dormitories and hotels are also sending the same signal to our computer system, which then implements a surcharge upon connection. Payphone surcharge is $0.79 per call.

What is slamming?
Slamming means that your local or long distance carrier has been changed without your knowledge and authorization.  If you’ve been slammed, you will receive invoices from a different carrier.  You need to contact the slamming company and demand your account be closed immediately.  You may also contact ConnectTo’s customer service department about this activity so that we may help you.  We will also file a complaint against the slamming company with the Federal Communications Commission (FCC) against this fraudulent activity.   Slamming companies fraudulently disguise themselves as your current carrier and try to convince consumers into selling various products and services from other carriers.  If it sounds too good to be true, be warned. 

How can I protect myself against being slammed?
Your local carrier, namely ConnectTo, can place a service freeze on your phone, free of charge.  This is to prevent long distance services from being switch without your consent.  Once a freeze is in place, you can still make changes to your services or your service providers by contacting ConnectTo, as your local provider.

What is a service freeze?
A service freeze can help protect your from slammers.  It prevents your local phone service provide, and/or your long distance provider from being changed by anyone but you. 

How do I remove a PIC Freeze from my account?
You need to contact your local service provider.  ConnectTo customer service representatives are always available to assist you should you have any questions.

How does the referral Program work?
It works in a very simple way. For example:
Diana introduced five of her friends by sending http://www.connectto.com with her email address. Every one of them became customers of www.connectto.com. All of them entered Diana's email address as Referrer Email when they did the purchase. She got 5 credits from introducing her friends. Also, she bought five calling cards. She gets an instant calling card for free.   

I got disconnected in the middle of my call, why did this happen!?
This can happen for a variety of reasons. We only allow calls to last a maximum of 60 minutes at which time the system will disconnect you. It is also possible that the problem happened at the destination, this is not uncommon when calling internationally.

Do my calls travel over the Internet?
ConnectTo uses high quality digital lines to complete your calls. We do not route your calls over the public Internet in order to ensure high quality with a high completion rate.

Is it safe to submit my credit card over the web?
At ConnectTo.com you never have to worry about credit card safety. Period. ConnectTo.com is proud to be a VeriSign Secure Site. Our cutting edge security technology guarantees that every transaction you make at ConnectTo.com is 100% safe. Any page at ConnectTo.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology.
Our Secure Sockets Layer (SSL) is the industry standard and is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Once the information reaches us, we use a complicated mathematical algorithm, available only to us, to decode your personal information.
If you are still hesitant to send your credit card information over the Internet, ConnectTo.com now accepts funds from Paypal, personal checks or money orders. For more information, please click here

What are acceptable forms of payment?
We currently accept all major credit cards: Visa, American Express, MasterCard, and Discover. We accept any hybrid card as long as the logo of one of these major credit cards appears on the card. You may pay via our secure server or via Paypal.  The address to make payments via Paypal is the following:  paypal@ConnectTo.com.  Bank transfers are available with specific requirements, please contact us for more information.

How long does it take to get my PIN?
We process orders in real-time and ensure the integrity of your information. This enables us to reduce costs and pass the savings to you.
You will receive an email confirmation of your order along with the PIN number you purchased.

What is the speed of your high speed Internet?
ConnectTo’s high speed Internet is about three times faster than your current DSL service.  Speeds reach as high as 8 Mbps. 

Security and Privacy
ConnectTo.com has taken steps to ensure that your credit card or other sensitive information is never sent unprotected over the Internet. Through the use of a security protocol known as Secure Socket Layers (SSL), we encrypt your order information prior to transmission over the Internet so it cannot be read in transit. This works to keep your Internet transactions private and secure. Your name, address, and credit card numbers - or anything else about your order - cannot be read by anyone else as the information travels from your computer to ours.
When you purchase ConnectTo.com products and services, we request that you use a credit card to order online. When this is the case, we require you to enter your credit card number each time you place an order, since we don't store your number on our Web site. Your credit card information is only used to process your order. We believe this provides you with the most secure shopping environment.
It is our company policy to protect the privacy of our customers in our business operations. ConnectTo.com has the responsibility to protect the confidentiality of the content of any information transmitted over the ConnectTo.com network and safeguard the use of information that customer may reasonably expect us to keep private.

Customer Satisfaction Policy
ConnectTo.com is as committed to excellence in customer service as it is to quality communications. We have Customer Service Representatives who are trained in and dedicated to the job of understanding and meeting your communication needs. With millions of calls being made on our network on an average business day, we're always hard at work making sure that all your calls go through. Whether you need help making calls, finding the right product and service for you, getting answers to your questions or answering questions about your account, our Customer Service Representatives are here to help you.