Regulatory & Tariffs
Compliance, transparency, and the public filings for our regulated services.
ConnectTo Communications, Inc. operates as a licensed communications provider under applicable federal and state regulations. We publish our tariffs, terms of service, and regulatory disclosures below in accordance with FCC and state-commission requirements.
FCC Disclosures
- CPNI (Customer Proprietary Network Information) policy
- CALEA (Communications Assistance for Law Enforcement Act) compliance
- Network management practices for broadband services
- Emergency 911 (E-911) service disclosures for VoIP
California Public Utilities Commission (CPUC)
For California-originating voice services and California LifeLine eligibility, please refer to our CPUC filings and the California LifeLine program page. Our most recent CPUC tariff filing is available for download below.
PUBLIC FILINGS & POLICIES
Tariffs, disclosures & policies
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CPUC Tariff — Advice Filing (2025)
Current rate schedules, terms, and conditions for ConnectTo’s regulated voice services in California.
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CPUC Advice Filing 23A (2023)
Prior tariff filing for ConnectTo Communications regulated services in California.
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Internet Service Provider Disclosures
Network-management practices, performance characteristics, and commercial terms for our broadband internet access services.
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Acceptable-Use & Service Policy
Customer responsibilities, prohibited uses, billing terms, and service-level expectations.
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Legal Process Policy
How ConnectTo responds to legal demands for customer records, including CALEA-compliant procedures.
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Digital Millennium Copyright Act (DMCA) Policy
DMCA notice procedure, designated agent contact, and our copyright-infringement response policy.
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Inside-Wire Maintenance Plan
Terms and coverage for ConnectTo’s optional inside-wire repair plan.
Looking for an older filing or a document not listed here? Reach out to our regulatory team and we’ll send it to you.
Consumer Rights & Complaints
If you believe your rights as a ConnectTo customer have not been honored, contact our customer service team at +1 888 570 6783. If the issue cannot be resolved, you may escalate to the FCC or the CPUC. Filing information is available on the respective commission websites.
Last updated: April 2026